Just a simple warning to people who plan to buy Sun Cellular’s Name Ur Number SIM, expect issues. I just got hit by one.
Mobile data and MMS do not work. Calling customer support (200) is pointless as I have been given the following replies:
- “Your SIM does not have a profile in the system.”
- “There are some issues with the system.”
- “We will follow this up with the concerned department.”
and last but not the least,
Granted, these may be just scripts read by customer service agents, trying to wring more information from them is a dead end. Even a representative from a branch of Sun Cellular was annoyed when asking for more information.
The only time I received a decent answer was when I made a trip to a Sun Store and asked one of the customer service representatives. To my relief (and annoyance), there was a problem inherent with their system itself with this particular variant of SIM card and the only remedy was to
get purchase another SIM card, which was outrageous. I bought a SIM card, expecting all functions associated with it to work and then this happens, and no warranty? What’s worse here is that the representative has admitted that it is a known issue ever since this variant came out.
As of now, I’m still waiting for this to be solved as I cannot be bothered to buy another SIM card and subsequently change my number again which in turn have to send this to my contacts again. My N900 and I are not happy. Sun Cellular, please get your act together and treat your prepaid clients well also.
In short: they have a problem, and “are still trying to resolve the issue”; stay away from the Name Your Number SIM variant from Sun Cellular.